Emotional Intelligence

With EQ training, employees will develop the skills and knowledge to better understand their customers, how to manage their expectations, and ultimately meet their needs. Our Emotional Quotient is available as a stand-alone report or integrated with Behaviours (DISC) as a combination report entitled Behavioural Intelligence™.

Studies have shown that salespeople and customer service agents who have undergone EQ training develop more accounts, have higher sales, deliver strong customer service and realize better customer retention than those who have not.

(Consortium for Research on Emotional Intelligence in Organizations)

The Emotional Quotient report looks at a person’s emotional intelligence, which is the ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity. The report was designed to provide insight into two broad areas: awareness of self and others.